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Case Study 2 – Breaking Down an Annual Fee + Retention Call

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Welcome to my Second Case Study where I will break down the Annual Fee for the Capital One Venture Rewards Credit Card. Last month, in Case Study One, I Broke down the Annual Fee for my Marriott Bonvoy™ Business American Express® Card and ultimately decided to pay it after a thorough review. Below, I will apply the same approach to my Capital One Venture Card which conveniently was just hit with an Annual Fee.

Basic Recap of Annual Fees and Retention Phone Calls

Our Guide to Credit Card Annual Fees is a good starting point and resource to learn about the various benefits. Included in the Guide you’ll find: 

  • What are Annual Fees
  • Examples of What Annual Fees Often Include
  • How to tell if the Annual Fee is worth it
  • What to do when an Annual Fee Hits
  • How to Track Annual Fees
  • Steps to take when the Annual Fee doesn’t work for you

Our Guide to Retention Phone Calls and How they can be a HUGE difference maker in keeping a Credit Card open breaks down the phone call and more. Included in the Guide, you’ll find:

  • What is a Retention Offer?
  • Examples of Retention Offers
  • Is there Always a Retention Offer Available? 
  • 5 Steps to Making a Retention Offer Phone Call
  • A Third Option to Consider before Closing a Credit Card

Dave’s Case Study #2

*Disclaimer – The Annual Fee and Benefits Listed are applicable to the time period when this article was written. Benefits may have changed since then. Check with the Credit Card issuer for the most up to date terms and conditions. 

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Credit Card: Capital One Venture Rewards Credit Card

Annual Fee: $59 – Grandfathered into old rate (Currently $95 – 4/30/20)

Ongoing Perks and My Thoughts:

Double Miles on every purchase – It’s nice and easy to earn double miles on every purchase. Not having to worry about different bonus categories makes it a simple card to include in my basic wallet.

Credit towards TSA PRE/Global Entry – This is a great perk that I truly get a ton of use out of. It’s only possible to use it once every 5 years which is as long as both Programs Memberships run for.

No Foreign Transaction Fee – Love this perk. I don’t like paying any extra fees domestically or abroad!

Transfer Partners – Capital One has a ton of transfer partners which I like, as opposed to being locked into only one option.

Statement Credit – This is my favorite aspect of the program. I love being able to use the Venture Miles to Erase Travel Purchases on Credit Card Statement. I’ve used this to cover Airbnb’s, Car Rentals, and Excursions over the years!

Credit Score Implications

The Venture is actually a card that is a bit older in my portfolio. I opened it back in March of 2017 which means that there are 3 years of an account in good standing impacting my score. The larger factor is that the Venture credit line makes up over 10% of my overall available credit across all of my accounts. This is a huge chunk and would certainly dinge my credit if I were to close this account due to my current utilization. Ultimately, I’d rather pay an annual fee then compromise my Credit Score which is why this evaluation is so important!

Retention Phone Call

Since the Annual Fee was just charged to my account, this is the perfect time to make a Retention Phone Call. I called the Capital One Customer Service Phone Number and requested to speak with a representative. I explained the points above, what I like and don’t like. Next, I requested a retention offer but unfortunately, there were none on that account for me. However, I was offered to downgrade to the Capital One VentureOne Rewards Credit Card which does not carry an annual fee!

Basic Breakdown 

This was an easy decision. I was able to downgrade my Venture to the VentureOne which carries many of the same benefits and I get to keep my miles. In addition, downgrading DOES NOT impact my credit score in any way. I get to keep the same account number and on-time payment history. This is a win-win in my basic book!

What do you think of my Basic Breakdown and Analysis? Would you have made a different choice if you were in my shows?

I’d love to hear in the comments below or over in our 8,700+ Member Basic Travel Facebook Group!

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More Basic Reading

For rates and fees for American Express cards mentioned in this post, please see the following links: Marriott Bonvoy Business™ American Express® Card (See Rates & Fees; terms apply);

Editorial Disclaimer: Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

Disclosure: Basic Travel Couple, LLC has partnered with CardRatings for our coverage of credit card products. Basic Travel Couple, LLC and CardRatings and MileValue may receive a commission from card issuers. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

The comments section below responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

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