Note: The content on this page is accurate as of the posting date; however, some of the offers mentioned may have expired. You may view our current offers here.
Disclosure: Basic Travel Couple, LLC has partnered with CardRatings for our coverage of credit card products. Basic Travel Couple, LLC and CardRatings and MileValue may receive a commission from card issuers. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.
PDX airport is known for its great assortment of lounges and priority pass restaurants. Over the last year, there have been some scale backs in order to limit abuse. This morning, we decided to stop by the Capers Cafe Le Bar and too our surprise learn that there are no more free guests allowed. Despite the priority pass website stating in its terms that cardholders are allowed one guest.
Join Our Basic Travel Facebook Group to Stay in the Loop on the Latest Travel & Finance News!
It clearly states in the terms & conditions that the priority pass cardholder will receive a $28 credit and an additional $28 credit for one guest.
Phone Call to Partnership Manager
After speaking to the Capers Cafe staff they said the new policy came down from the restaurant overseer group. I was provided contact information for the manager and gave him a call. He told me that this is a recent change due to the shift in travel from the pandemic. Addiontaly, he explained that this is a temporary move and it should be reverted after travel picks up.
We had already ordered food under the assumption written in the T & C on the priority pass website which I felt was unfair to charge us now for the guest without any warning. He offered me credit for Lisa’s food and said the websites should be updated within 24-48 hours.
I appreciate the manager’s willingness to offer the credit for me but think that they should ensure the websites are correct before telling the staff. We spoke to our waitress who said she had been arguing with customers about this and is now being stiffed on gratuity after being laid off due to the virus. I cannot exclaim how both sad and infuriating that was to hear. Companies need to consider the workers on the front lines before making changes and ensure that the terms are correct. And travelers need to show some compassion for the workers who are not making the rules but only doing what is directed by the higher powers.
Have you had a similar experience at Capers Cafe Le Bar? Let’s hear your thoughts about this situation down in the comments below or over in the 4,000 + member Basic Travel Facebook Group.
More Basic Reading
- Our Top Strategies for Cutting Travel Costs (Free eBook)
- Basic Guide to Credit Cards that offer Priority Pass Lounge Access
- Why I Paid $95 to Upgrade my Credit Card (Hint – It’s to sleep somewhere special)
- How I Turned a Rotting Tree into 17 Free Hotel Nights
- Top Credit Card Offers of the Month
Basic Travel Couple, LLC has partnered with CardRatings and MileValue.com for our coverage of credit card products and may receive a commission from card issuers. Editorial Disclaimer: Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.
The comments section below responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.