A few days ago I was going through my open credit cards to review my autopay and annual fees when I came across a surprise! This surprise was a pretty big one in the form of a $250 Statement Credit. I theorized that the credit may have been a response to the coronavirus or an error in the system. To my surprise, I received an email from American Express offering a response to the $250 Surprise Credit.
Amex Response
The email that I received from the American Express Representative indicated that they saw My Article and wanted to share a Correction:
“There were limited instances where a small population of Card Members received a manual $250 Resort credit, as a prior credit they received was applied to the incorrect anniversary year.”
“These credits and subsequent corrections are not tied to a broader COVID 19-related relief effort, and Card Members will be receiving communications explaining the reasoning for the credit shortly if they have not already.”
My Thoughts
First, I was pretty suprised to see Amex send this email to me. I wonder if My Article led to many inquires from folks who read it asking for a credit as well?
Second, the response doesn’t add up in mine or Lisa’s Hilton Honors American Express Aspire Card history. We both upgraded to the Aspire around the same time in late 2018. In addition, we both used last year’s resort credits in Japan. As for this year, we have not used our credit yet and haven’t had the chance to do so due to the coronavirus. It’s also odd that we both received the credit on the same day along with some readers that reached out.
Hilton Honors American Express Aspire Card
Hilton Honors American Express Aspire Card
The Check Still Came
Let me be clear, I am not complaining about receiving a $250 Check in the Mail from Amex. Regardless of why it was issued, this credit reimburesment may end up being the reason why I end up renewing next Fall. It’s really hard to rationalize shelling out large annual fees during a time in history when we can’t actually maximize the benefits of these cards.
Did you receive the same $250 Resort Credit Reimbursement from Amex? What do you think of their response?
