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$250 Surprise Credit Back from Amex!

Disclosure: Basic Travel Couple, LLC has partnered with CardRatings for our coverage of credit card products. Basic Travel Couple, LLC and CardRatings and MileValue may receive a commission from card issuers. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

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Editor Update to the original article as of 4/8/2020:

American Express reached out to us to clarify the reason for the random statement credit we received. It turns out, it only affected a small population of cardmembers, and Dave & I happened to be two of them. AMEX made the following statement on why we received them.

“There were limited instances where a small population of Card Members received a manual $250 Resort credit, as a prior credit they received was applied to the incorrect anniversary year. 


These credits and subsequent corrections are not tied to a broader COVID 19-related relief effort, and Card Members will be receiving communications explaining the reasoning for the credit shortly if they have not already.”

We apologize for our error in thinking this may have been COVID-19 related due to us not being able to use them. I am almost certain that I had already received this credit though, over the summer, I did ask to clarify what year the credit is to be associated with. Let us know if you received one.

Original Article:

Times are crazy! It seems like there are changes taking place left and right every day which have been quite overwhelming. Today has been one of those days. I already wrote about the Big Moves by Delta this morning and now I logged onto my American Express Credit Card Portal today as part of my regular Sunday Financial Review. As I’m clicking through each of my Credit Cards to review my balance and when payments are due I came across something huge – a $250 Surprise Credit Back from Amex!

Hilton Honors American Express Aspire Card

Earn 150,000 Hilton Honors Bonus Points
once you spend $4,000 on purchases within the first 3 months from account opening. All information about Hilton Honors American Express Aspire Card has been collected independently by basictravelcouple.com

Hilton Honors American Express Aspire Card

once you spend $4,000 on purchases within the first 3 months from account opening. All information about Hilton Honors American Express Aspire Card has been collected independently by basictravelcouple.com

Hilton Honors American Express Aspire Card

I clicked on my Hilton Honors American Express Aspire Card and to my surprise found a $250 Statement Credit on my account! Lisa then checked her account and also found the same $250 Hilton Resort Credit Refund.

Screenshot courtesy of americanexpress.com

Getting a Check

I then used the Amex Chat feature to message an agent about the credit. Anytime you receive a credit on a Credit Card, the option to receive a Cash Check in the mail is open to the cardholder. Sometimes this happens when someone overpays on a bill that’s due or an annual fee refund. I asked the Amex Chat Agent to provide me with a check for the amount of the credit. After verifying my identity, the Customer Service Agent confirmed that a check will be mailed to my house!

Basic Breakdown

I haven’t seen any news of Amex refunding Credit Card Annual fees anywhere else online or from any members of the Basic Travel Community. I’m wondering if I happened to stumble on a move that Amex is announcing soon for it’s customers or some sort of system wide glitch.

I’d love to hear in the comments below or over in our 8,700+ Member Basic Travel Facebook Group!

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Editorial Disclaimer: Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities.

Disclosure: Basic Travel Couple, LLC has partnered with CardRatings for our coverage of credit card products. Basic Travel Couple, LLC and CardRatings and MileValue may receive a commission from card issuers. This compensation may impact how and where links appear on this site. This site does not include all financial companies or all available financial offers. Terms apply to American Express benefits and offers. Enrollment may be required for select American Express benefits and offers. Visit americanexpress.com to learn more.

The comments section below responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser’s responsibility to ensure all posts and/or questions are answered.

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